FAQ Frequently Asked Questions

Houston Diamond District is the dream of a father and son who realized the potential of selling quality goods at competitive prices. Their 40 years of experience as diamond and jewelry specialists with an extensive history in fashion jewelry led them to create this website. By offering the Houston Diamond District every day low prices we pass the savings we make on to our customers. We strive to give exceptional goods at the lowest possible prices, while providing the perfect medium to buy quickly and easily. As we have a physical store, you can come visit us to come see your purchase.
Houston Diamond District offers Strives to offer the lowest prices in the jewelry industry One of the largest selections of diamonds. As we own all the stones that are listed, there are no middle-men. One of the largest selections of in-house jewelry. Physical store in Houston allowing you to see your diamonds and jewelry Speak with a specialist and not a commissioned salesperson. We also provide local service for repairs and cleaning.
Houston Diamond District accepts Cash, Visa, MasterCard, American Express, and Discover. Houston Diamond District supports checkout with Paypal. All prices are in US funds. Orders may be made via our web site, by phone at 1-713-561-3927, or coming to our store at 6222 Richmond Ave. #800, Houston TX. 77057.
To return an item you have purchased follow these 4 easy steps. 1. Obtain the Return Authorization Number (RA#) 2. Package your return carefully. 3. Ship the contents as you received them, with insurance and a tracking number. 3. All returns packaged should be sent to our store at 6222 Richmond Ave. #800 Houston, TX. 77057. For more information on returns please read our return policy, or write to us at support@Houston Diamond District or call us at 1-713-561-3927.
Once we receive your return, your credit card account will be credited for any payment you have made toward your purchase. The credit will be made within 8 business days of receipt and verification of the merchandise. Credits usually show up on the followin gmonthly billing cycle after the date of receipt. Please Note: Delivery and Handling charges are not refunded.
Houston Diamond District always tries to deliver your orders in the timeliest manner. However, certain products or locations can affect shipping delivery times. Rings which require sizing usually have a 2 day delay associated with them. Special custom orders may also be delayed. Orders can also be delayed due to credit verifications, and when the “Bill To” and “Ship to” addresses are not the same on high order values. Orders of in stock products which are not rings usually ship out to our customers within 48 hours.
Houston Diamond District sells only high quality jewelry. We use our exclusive supply chain to bring you jewelry imported from around the world and manufactured in house.
Houston Diamond District wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days of the date of shipment. Please read Houston Diamond District 30-day Money Back Guarantee for more information.
Houston Diamond District offers an every day low price on all goods. In addition most products are open to special promotional discounts which we promote from time to time.
Houston Diamond District uses state of the art software and SSL (secure socket layer) security both on its website and in its transaction process. This guarantees that every transaction and all information collected is secure and remains secure. Houston Diamond District never shares any customer information with any other parties.