Houston Diamond District wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below
1. Obtain the Return Authorization Number: We may also automatically collect and store certain types of non-personally identifiable information whenever you visit any of our web pages. For example, like most commercial shopping web sites, we use "cookies" and we obtain certain types of information whenever your web browser accesses any Houston Diamond District web site. Such information may include the type of web browser you are using, the operating system of your computer and the domain name of your internet service provider. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience. Utilities are available from third parties to help you visit web sites anonymously, but use of such utilities may also prevent us from providing you with the best shopping experience at Houston Diamond District.com.
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Houston Diamond District.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Houston Diamond District for quick and easy refunding.
4. All Return Packages should be Mailed to: 6222 Richmond Ave. #800 Houston, TX. 77057
Return Process:The Houston Diamond District warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Houston Diamond District will refund the full cost of the item
Required Conditions of Return
-Packages without a return authorization number (RMA#) will not be accepted for refund.
-All certified items sent with a diamond certificate must be returned with the certificate, otherwise a charge of $98 for recertification will be charged upon receipt of the item.
-Items must be returned in the same condition as they were sent from Houston Diamond District within 30 days from the date of SHIPMENT.Orders received after this date will have higher restocking fees.
-Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Credit Card Enquiries
For any information or requests concerning credit card refunds based on returns or fraud please call the Houston Diamond District Customer Service Department (713) 561-3927, Monday to Friday 9:00AM – 6:00PM CST.